Frequently Asked Questions
Do you only work in condominiums?
We are experts in condominium maintenance and management but we also work with town homes.
What is your service area?
We offer subscription-based condominium maintenance and management services to the Seattle Metro area.
What are your hours of operation?
Our dedicated team is on hand to answer all of your questions and coordinate services Monday through Friday from 8:00 am – 4:30 pm. Scheduling and helpful information are available through our online member portal 24 hours a day, 7 days a week.
Is there a contract for your services?
Our Terms & Conditions serve as the binding contract for all subscription services. We encourage our customers to retain a copy of this document for their records.
Can I purchase the additional services separately?
If we are a preferred vendor in your building we are happy to offer our additional services a-la-carte.
How long is each subscription?
Our contract term for My Home Care and Rental Home Care is based on 12 months of service. Vacant Home Care is based on how long you plan to be away from your home.
What if I need to cancel a subscription?
We understand things happen. Give us a call and we’d be happy to work out a solution. There is a 90-day cancellation fee for any cancellation taking place before the first 90-days of service.
How am I billed for your services?
Subscriptions are billed monthly and quarterly, all other services will be charged upon purchase.
What if I have a tenant that moves out early and a new tenant moves in?
We are happy to provide the same level of service to your next tenant should you have another during your 12-month service term. Give us a call and we can work together on the best plan for you.
How do I schedule a Handyman Service for a Needed Repair?
Schedule an in-home assessment through your online member portal which is accessible on your phone, tablet, or any computer device. We'll provide assistance and a plan to resolve your issue.
Are your services the same as a property management company?
While there are some similarities, our focus is on the care, repair, and maintenance of your home. We do not assist in finding tenants and we do not provide accounting services.
How many times a year will you visit my home?
As many as you need! A minimum of 4 visits for your quarterly maintenance and whenever you have a question, concern or need a helping hand.
Why should I choose Arrive Home instead of finding a vendor/contractor myself?
Because we know your home. Our maintenance team is experienced, trustworthy, and readily-available to handle your home needs. When jobs may be too large, our top priority is to connect our customers with local, high-quality assistance they can trust and at a fair price. Our goal is to save you the hassle of finding, researching, and vetting third-party vendors as well as allocating additional time to scheduling and oversee the work. We are able to provide you access to trusted people we’ve worked with for years.
Can I purchase these services as a gift?
Most certainly. Our subscription packages make a great gift for sales agents to give to your clients, or for loved ones giving a gift for a new condominium home buyer. We also work with developers to provide our services as a sales concession tool.
Do you offer a discount if I purchase multiple homes?
Yes, we do. Give us a call to discuss our customized and discounted multiple-home offers.